Live Transfer
Timeshare Exit
Lead System

TELTLGS requires Windows 11 operating system with a pre-configured package that includes all necessary dependencies. The minimum hardware specifications are 8GB RAM (16GB recommended for optimal performance), 50GB available disk space, and a stable internet connection with at least 10 Mbps upload and download speeds. The system includes MySQL/MariaDB database, PHP 7.4 or higher, and Apache web server, all pre-configured in the self-contained package.

No advanced technical knowledge is required. The system includes a comprehensive 200+ page step-by-step installation guide with screenshots, video tutorials for common tasks, and 30 days of installation support. The pre-configured Windows 11 software package makes setup straightforward, and non-technical users can successfully install and operate the system by following our detailed documentation.

You'll need a Vapi.ai account (required) for AI voice calling functionality, which costs approximately $0.05-0.10 per minute of call time. Optionally, you can use a phone number provider like Twilio or Bandwidth for outbound calling numbers. You'll also need your own lead data source, either from your existing database or CSV files from lead providers. All integrations are fully documented with detailed setup instructions.

Basic setup takes 2-4 hours for technical users, while complete configuration including Vapi.ai integration and testing typically requires 1-2 days. Most customers can have their first calling campaign running within 3 days of starting installation. Professional Support customers receive priority installation assistance to expedite the process.

The system includes multiple quality control mechanisms: AI qualification through intelligent Vapi.ai conversations to verify interest and eligibility, minimum call duration requirements (only calls lasting 120+ seconds are counted as qualified leads), smart scoring based on engagement and response quality, automatic filtering of sold leads and duplicates, and real-time monitoring through the dashboard showing call quality metrics and conversion patterns.

Yes, you have full control over AI conversation scripts and qualification logic, scoring parameters and point values for different lead attributes, routing rules for directing leads to specific sales reps, exclusion filters for unwanted leads, and minimum engagement thresholds before transfer. All customization is done through configuration files with detailed documentation.

TELTLGS includes robust duplicate prevention through database deduplication that checks phone numbers, emails, and names before import, daily assignment tracking to prevent multiple calls to the same lead, automatic exclusion of leads marked as "Sold" from future calling lists, cross-campaign tracking that maintains history across multiple campaigns, and manual override options when intentional re-calling is needed.

Yes! TELTLGS supports CSV bulk upload from Excel or any CSV-compatible source, API integration for direct CRM connections (custom development available), built-in LGDS integration with API endpoint for automatic lead transfer, manual entry through the dashboard interface, and scheduled imports for automatic daily imports from specified sources. The system handles data normalization and field mapping automatically.

The Vapi.ai integration provides human-like conversation with advanced natural language processing, dynamic responses that adapt to lead responses in real-time, trained objection handling for common concerns, natural pacing with appropriate pauses and conversational flow, and multiple voice profile options. Most leads cannot distinguish the AI from a human caller.

Yes, full customization is available including script editing for opening, questions, and closing statements, branching logic for different conversation paths based on responses, industry-specific language tailored to timeshare exit terminology, compliance requirements to ensure all legal disclosures are included, and A/B testing capabilities. Custom script development is included with Enterprise Support or available as an add-on for $1,000 per script.

The live transfer process is seamless with real-time routing to identify available sales reps based on routing rules, warm introduction where the AI briefs the sales rep before connecting the lead, instant transfer within 3-5 seconds, context provided to the sales rep through the dashboard, and automatic call recording for quality assurance. If no sales rep is available, the system can schedule a callback or send an alert.

The base system supports 5 concurrent calls included in the standard package. You can add capacity in increments of +5 concurrent calls for $2,000 per increment with no upper limit, allowing you to scale to 50+ concurrent calls as your business grows. The dashboard shows real-time call capacity usage, and most small to mid-sized operations run efficiently with 5-10 concurrent calls.

Ongoing monthly costs include Vapi.ai calling costs (~$500/month for 75 leads, varying by call duration), optional support packages ($1,200-$4,000/month depending on tier), phone number costs (~$10-50/month), and server hosting if cloud-based ($50-200/month). Total typical monthly cost is $3,000-$5,000 for generating 75+ leads, compared to $9,000 for purchasing 75 leads at $120 each.

Based on typical usage, the break-even point is 1-2 months for most customers, with Year 1 ROI of 1,000-1,400% depending on lead volume. Monthly savings range from $3,000-$10,000 compared to purchasing leads, and the software cost is typically recovered in the first 6-8 weeks. See our Case Study section for detailed ROI analysis with real numbers from Coastal Timeshare Solutions.

No! TELTLGS is a one-time purchase of $15,000 for the complete software package with a lifetime license and no recurring software fees. All future updates are included with an active support package, there are no per-lead fees so you can generate unlimited leads, and you receive full source code ownership giving you complete control over your investment. Optional support packages are monthly, but the software itself has no recurring license fee.

Installation support includes email and phone support for setup questions, remote assistance for configuration issues, database setup help and initial data import, Vapi.ai integration guidance, testing assistance to ensure the system is working correctly, and documentation clarification for any unclear instructions. After 30 days, you can continue with a paid support package or operate independently.

Yes, customization services are available through Enterprise Support (includes 10 hours/month of custom development), Custom Integration Development ($150/hour for specific integrations), Custom AI Scripts ($1,000 per script for tailored conversation flows), On-site training ($1,000/day + travel for in-person setup), and consulting services for workflow optimization and scaling strategies.

Issue resolution depends on your support tier: Basic Support provides 48-hour email response with bug fixes included, Professional Support offers 24-hour priority response with phone support during business hours, and Enterprise Support provides 24/7 priority support with a dedicated engineer. All tiers receive security patches and critical bug fixes immediately, with access to a community forum for peer support (coming soon).

You have complete control with all data stored in a local database on your own server or computer. We don't store or access your data in any cloud storage, you own all lead data and call records with full ownership, built-in backup tools are included, and you can export data anytime in CSV or database format. This ensures complete data privacy and compliance with your industry regulations.

The system provides compliance tools including DNC list integration to import and check against Do Not Call lists, consent tracking that records and tracks lead consent status, call recording for all calls for compliance verification, automatic opt-out handling for leads who request no contact, and customizable disclosure scripts to include required legal disclosures. Important: You are responsible for ensuring your calling practices comply with all applicable laws. TELTLGS provides the tools, but compliance is the operator's responsibility.

Yes, multiple backup options are available including automated daily backups with a built-in scheduler for database and configuration backups, one-click manual backup tool from the dashboard, export functions to export lead data, call logs, and reports anytime, cloud backup integration compatible with Dropbox and Google Drive, and a disaster recovery guide with documentation for restoring from backups. We recommend daily automated backups to external storage.

Absolutely! The system is designed for scalability with easily expandable concurrent call capacity, support for multiple campaigns with different lead sources, unlimited sales reps and routing rules for team expansion, capability to handle thousands of leads per month, and multi-location deployment across multiple offices if needed. The architecture supports businesses from 1 sales rep to 50+ person teams.

Yes, multi-campaign support includes separate AI scripts with different conversation flows for different lead types, campaign-specific routing to direct qualified leads to specialized sales teams, independent tracking with separate analytics and reporting per campaign, resource allocation to assign concurrent call capacity to specific campaigns, and A/B testing capabilities to run experimental campaigns alongside proven ones. This allows you to test new markets or lead sources without disrupting existing operations.